1. Customer retention: An account allows them to create a more lasting relationship with their customers. They can save their personal information and preferences, which simplifies further future bookings and increases the likelihood that they will return.
2. Direct communication: Accounts allow the company to communicate directly with customers through e-mail or push notifications. This is useful for sending promotions, service updates, and booking confirmations.
3. Personalization: With an account, you can personalize the customer experience. For example, see details of past and future bookings, show suggestions based on their usage habits, or change driver or company data.
4. Feedback and reviews: Accounts can be used to collect feedback and reviews directly from customers. This can help improve services and build a positive reputation.
5. Reservation management: Accounts allow customers to access their reservations, change or cancel them without having to contact the company directly. This reduces the workload for staff and improves efficiency for the customer.
6. Facilitated payments: Accounts allow customers to save payment information securely, simplifying future payments. This can increase booking conversion and reduce cart abandonments. In addition, the CLOUDERCAR platform allows customers to associate specific subsidized rates associated with a specific account and also benefit by booking online independently.
7. Online Check-in: with CLOUDERCAR’s FAST CHECK-IN feature, driver and billing information can be confirmed prior to vehicle pickup for a smooth experience without unnecessary waiting via the one-click account.
8. Data collection: An account provides a way for the company to collect data on customer behaviors and preferences. This data can be used to better tailor services and offerings.
9. Security: The CLOUDERCAR login and account system improves site security by enabling better access control and permission management.
10. Booking tracking: Accounts allow the company to track customer bookings over time, helping to better plan capacity and resource management and rates to offer to the market.
11. Targeted Marketing: With the data collected from accounts, targeted marketing campaigns can be executed for specific customers based on their preferences and behaviors. This feature will soon be available directly from your own restricted work area on the CLOUDERCAR platform.